FAQ's
Order & Subscriptions
Do you only accept orders over the website?
No, please feel free to call us on 01202 776007 or drop
us a message via any our social media platforms to place an order!
Can I amend my subscription?
Of course you can, if you have ordered it too soon or too late. Please log into your account to amend the date!
Can I add to my subscription order?
If you wish to add an item to your subscription order for all future orders, please log in to your account and do this from the manage my subscriptions page.
Alternatively, if you know you have a subscription coming and want to add a few bits just for that week/month please place a regular order and use the code: SUBSCRIBED
*if you try using this code without an subscription order you will be automatically refunded*
Shipping, Returns & Exchanges
How long will my order take to arrive?
For nationwide deliveries we expect to ship orders out within 48hrs, which then our couriers expect to always have it with you within 3 days!
For local deliveries, we make sure orders will be with you within 3 days!
*Weekends are exempt from delivery*
Can I return my order?
We do not accept returns once your order has been sent out for delivery or arrived!
What is the delivery fee?
Our delivery charge is £4.50 on all Local orders unless you spend over £60 and then the delivery is then FREE! For nationwide deliveries it all goes by weight.
Nutritional general guestions
What human foods can dogs eat safely?
Many everyday foods can be safely enjoyed by dogs in moderation, including cooked chicken, turkey, salmon, eggs, carrots, blueberries, apples (without seeds), pumpkin, and plain rice. These foods can provide natural vitamins, minerals, and healthy nutrients when added appropriately to a balanced diet. However, some human foods are toxic to dogs, including chocolate, grapes, raisins, onions, garlic, alcohol, and xylitol sweeteners. Always introduce new foods gradually and check that they are safe and suitable for your dog before feeding.
What should I look for in healthy dog treats?
Look for natural ingredients, high-quality protein sources, and treats free from unnecessary artificial additives, fillers, and preservatives. Single-protein treats can also be helpful for dogs with sensitivities.
What can I add to an 80/10/10 raw diet?
An 80/10/10 raw diet is typically made up of 80% muscle meat, 10% bone, and 10% organ meat, but many owners choose to add natural extras to help provide variety, enrichment, and additional nutrients. Popular additions can include oily fish for omega 3, green lipped mussel powder for joint support, bone broth for hydration, raw eggs, dog-safe vegetables, berries, or natural supplements tailored to your dog’s needs. Always introduce new foods gradually and ensure the diet remains balanced for your dog’s age, size, and activity level.
Other Common Questions
What payment methods do you accept?
We accept card, Cash or bank transfer. If you are after a delivery and want to pay cash please call on 01202 776007
How can I contact you?
Feel free to call us on 01202 776007, email us on sales@caninecomplete.co.uk or
message us on any social media platform and we will get back you as soon as we
can!
Can I collect from in-store?
Yes, we love welcoming people into our shop and especially your puppies! At checkout there will be an option for collection. If you have a specific date you want your order ready for, please contact us before hand!
